9/19/2023 3 Comments Adobe media encoder cc 2018![]() Under that model, I really had no support other than my own IT staff, but a lot of problems were too specific for them to know. For years I'd have to beg and battle with management over budget approvals time and time again just to get software upgrades. I suspect all this runaround is what is contributing to the increase.įurthermore, to be fair, the switch to the subscription model was the best thing that happened in the corporate setting. Now you have to get connected with a baseline agent and those waits have been 30-60 minutes in queue just to get to that point. Late last year, you seemed to have taken away the option to connect with the respective tech support chat reps directly from the support/contact web page. We admittedly got a bit impatient after a certain point, but I don't think we were rude. To give you a sense, each time it was at least ten minutes before I got transferred. Better yet, if you're logged into a team account and you start a chat, why not have the chat start immediately with the proper team account management reps? But instead, as you can see there is this whole Who's-On-First routine that has happened every time we've utilized chat in recent months.īut here's a recent chat of mine and one of my colleagues. If not, they should at least know enough to ask the customer so they can immediately transfer without further discussion. Your front line reps should be able to look up team accounts as a matter of course. I have to imagine that corporate or group accounts have to be a good percentage of your business. This is still a problem, but it at least gives you a problem to focus on. But they will simply tell you they have no account registered for your email address. at least initially in their normal CSR system. To be fair, I did another text chat just to see what I'd find, and after another somewhat protracted discussion, we discovered that the initial support people apparently have no way to look up 'team' accounts. things aren't working well over there i assure you. I'm going to attempt a hypothetical chat with support right now and reply back with a screenshot if applicable. since that changed, the wait times have been exponential. You used to be able to actually select premiere support directly without going through the regular customer service folks. last time we spent 10 minutes on this crap before i got to an actual tech rep. ![]() a lot of which get asked AGAIN when i get transferred to the specialist. they still ask me all these questions about the nature of the problem, my email address, my phone #, hardware specs, and a lot of circular questions. i reiterate my request to be transferred immediately upon connect but they still give me the runaround. ![]() i always write a description of the problem, that i need to talk to premiere support immediately, what product i am using right in the initial chat request. They without fail ask me a ton of redundant account question about stuff that is obviously accessible to them since i am logged in. i always ask for premiere support (or whichever) upfront. Looking for something more local? Here are some localized subreddits: To chat with specialists in recording sound on set, check out Want to learn more? Try these subreddits: You don't want people to rip off your work, we shouldn't be ripping off theirs. Sunday Sunday Job/Career Advice ( for the past month) Are you new to editing?ĭiscussion or advocacy of piracy is prohibited. Thursday Tip Thursday ( for the past month) Wednesday Assistant Editor Wednesdays ( for the past month) Monday: Megathread Mondays [ for the past month) To get your page listed on the Wiki index page just drop a note in the Mod Mail and we'll get to you as quickly as possible. Please feel free to add and edit pages, and list requests in this thread. We prefer public domain or Creative Commons. ![]() Want to give away your music or footage: State the copyright.Having a problem: Be specific about your setup, software and footage.If you want to post a job, we expect you to quote some sort of pay - hourly, daily, weekly etc.No posting of your services, or that you're looking for work.This is a subreddit for people who make their living in the field (or are trying to.) If you want to know what software to use.go to /r/VideoEditing.Then be specific about the type of feedback you want. Feedback: do it somewhere other than facebook or YouTube.Imagine someone else is having a bad day. Generally we're not a place for you to advertise your work, and we expect everyone to be civil and generally not act like a jerk. For people that get paid to edit film, video, television, etc.
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